Refund Policy

WebTechtic · Vantro · Last updated 1 September 2026

Paid Vantro subscriptions are charged by Paddle as merchant of record. Refund requests are handled with Paddle according to this policy and any rights you have under local law (including cooling-off rules that may apply in your country).

Free trial

The trial is free. There is nothing to refund unless you started a paid plan.

First paid subscription

If you are not satisfied, email support@webtechtic.com within 14 days of your first successful paid charge. We will refund that first payment in full via Paddle, then end the subscription. Chargeback is not required if you write to us in time.

Renewals

Monthly and yearly renewals are non-refundable once the new period has started, except where the law says otherwise or we charged you in error (duplicate charge, wrong amount). Cancel auto-renew before the renewal date if you do not want the next period.

How to cancel

Use the subscription controls in Vantro when they are available, or follow the cancel/manage link on your Paddle receipt email. Cancelling stops future charges; it does not automatically refund the current period.

Failed payments

If a renewal card fails, Paddle may retry. If payment cannot be collected, Pro access pauses. We do not charge extra retry fees.

Chargebacks

Please contact us before disputing a charge with your bank so we can refund or fix it. Unjustified chargebacks may lead to account suspension.